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Fidelity, Vanguard and Schwab have top 401(k) brands but plan sponsors like the service of off-brands better, study shows

In market share wars for retirement plan dollars, big and small brands alike have much to learn

Author Brooke Southall July 8, 2011 at 2:23 PM
Admin:
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Christy White: No 401(k) plan provider has succeeded yet in having a top brand and a top service rating..

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Fidelity Investments loses Kathleen Murphy who largely caught up Fido to Schwab (near $4T) on the retail side by reversing net promoter scores

The 'no whining allowed' leader of the Boston giant's retail business, who oversaw $2 trillion in net new assets, was ready to exit but hung in through a year dominated by COVID-19 challenges

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Mentioned in this article:

Ascensus
Third Party Administrator
Top Executive: Bob Guillocheau

Market Strategies International

Top Executive: Rob Stone




Frederick Van Den Abbeel

Frederick Van Den Abbeel

July 8, 2011 — 4:32 PM

Bruner et al. v. VLP Corporate Services, LLC , filed June 26 in U.S. District Court for the District of Kansas. Article in PlanSponsor.com RE: small 401(k) plan lawsuit targets providers for excessive fees and inadequate disclosure. Charles Schwab was also named in the suit.

Brooke, might be worth exploring further the outcome (I believe case is still pending) as a tie-in to this article? The suit is unique because a custodian was also included.

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